Refund policy
Last updated: 3 November 2026
The Done Right Guarantee: full refund within 14 days, no questions asked. And if your EX-17 is rejected because of a mistake in how EasyPap filled it, full refund. Applies to all purchase options.
How to ask
Write to support@easypap.app with your license key or the email you paid with, within 14 days of purchase. For an EX-17 rejection caused by our filling error, contact us with the rejection explanation even if those 14 days have passed.
What happens
We refund the full amount to your original payment method through Stripe, and your license key stops working. Banks usually take 5–10 days to show the refund.
Your consumer rights
This voluntary policy is in addition to any rights you have under consumer law in your country.